Frequently Asked Questions

What areas of NYC do you service?

We serve select neighborhoods in Manhattan and Long Island City. For a full coverage map, please visit our Coverage Page or contact us with your address to confirm availability.

How long does a service take?

Most one-bedroom or studio resets take 2–3 hours. Larger homes or Complete Care visits may take longer. We always work efficiently, but never rush — every detail receives our full attention.

What products do you use?

We exclusively use premium, non-toxic products such as L’Avant Collective, Branch Basics, and our signature Le Labo finishing mist. You can choose between Santal 33, Another 13, or “No Scent” at booking.

Do I need to be home during the service?

Not at all — many clients provide secure building or apartment access so they can return to a perfectly refreshed home. You’ll receive a text when we arrive and when we finish.

Do you bring your own equipment?

Yes. Every visit is completed using the Haus Ivy Kit, including our Dyson V15 Detect vacuum, premium microfiber cloths, and finishing touches.

What if I need to cancel or reschedule?

We understand plans change. Please give us at least 48 hours’ notice to avoid a schedule protection fee. For full details, see our Booking Policies.

Can I request special touches or errands?

Yes — our Complete Care package includes options like light decluttering, linen refresh, or small last-minute errands. Please mention these in your booking notes so we can prepare.

What if I have allergies or sensitivities?

Please note any allergies or sensitivities in your booking form. We can skip scents entirely and adjust product use to suit your needs.

Where can I see your full terms and conditions?

You can review all service terms, policies, and legal information in our Booking Policies and Terms of Service.